Refund Policy

In accordance with the legislation in force, you have a period of 14 days (from the date of receipt) to request an exchange or refund of your order. We remind you that the costs of returning the Products are at the charge of the Buyer.

Your return package must contain:

  • the product returned intact and complete (unworn, unused and in its original packaging, sealed and blister intact);

  • the invoice of your order (specify if you want an exchange or a refund).

The refund will be made within 14 days of receipt of the return. The Company reserves the right to refuse your return if these conditions are not met.

The Buyer is requested to return the Product to the following address:

[KAIROS LOGISTIQUE - retour Cocoonée

19 rue de la Ferme St Ladre

Entrepôt C.I.E

95470 - Saint-Witz - France

Contact : 09 54 70 81 03 / 07 68 77 16 75].

When your refund request is due to a defective Product, we will cover the return shipping costs.

For any questions regarding a Product return, Buyer is requested to contact customer service by sending an email to Contact@Cocooné